Refund & Reprint Policy

What Qualifies for a Reprint or Refund

We will issue a free reprint or full refund if:

• The printed colors differ significantly from the approved digital proof
• The die-cut does not match the specified shape within our 1mm tolerance
• There are print defects: banding, missing ink, scratches, or lamination bubbles
• Your order was lost in transit (DHL claim filed on your behalf)
• You received the wrong product or quantity
• The artwork was printed from the wrong file (our error, not yours)

What Does Not Qualify for a Refund

We cannot issue refunds or reprints for:

• Change of mind — Custom-printed products cannot be returned once production has started
• Artwork errors in your approved file — Typos, wrong colors, incorrect dimensions that were present in the proof you approved
• Color variance within tolerance — CMYK printing has a natural ±5% color variance. We print to industry standard tolerances
• Incorrect shipping address — If a package cannot be delivered due to an incorrect address you provided, re-shipping costs are at your expense
• Import duties or customs delays — These are outside our control and are the buyer's responsibility

How to Request a Reprint or Refund

1. Contact us within 14 days of delivery via WhatsApp or email at support@printsticker.com
2. Include your order number (format: PS-YYYYMMDD-XXXX)
3. Send 3–5 clear photos showing the issue
4. We review within 1 business day and confirm your reprint or refund

Reprints are processed with the same priority as new orders (3–5 business day production). Refunds are issued to your original payment method within 5–10 business days depending on your bank.

Cancellations

Orders may be cancelled for a full refund before you approve the digital proof. Once the proof is approved and production begins, the order cannot be cancelled as materials have been committed specifically for your job.

To cancel before proof approval, contact us via WhatsApp or email as soon as possible.

Partial Orders

If part of your order has a defect (e.g., 50 of 500 stickers have a print issue), we will reprint only the affected quantity at no charge, or issue a proportional partial refund. We do not require you to return defective products for small quantities.

Contact Us

For any quality concerns or to initiate a reprint/refund request, reach us on WhatsApp (fastest) or email support@printsticker.com. Our support hours are Monday–Saturday, 9am–6pm ICT (UTC+7).