Privacy Policy

PrintSticker.com ("we", "us", "our") is operated by Printexpress (Thailand) Co., Ltd., registered in Thailand. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

Information We Collect

Information you provide to us

• Order information: Name, email address, phone number, shipping address
• Payment information: Processed securely by Stripe or PayPal — we do not store card numbers
• Artwork files: Uploaded files for printing, stored temporarily during production
• Communications: Messages sent via email or WhatsApp

Information collected automatically

• Usage data: Pages visited, time on site, browser type, referring URL
• Device information: IP address, browser version, operating system

How We Use Your Information

• Process and fulfill your orders
• Send order confirmations and shipping notifications
• Communicate about your order (proof approvals, production updates)
• Respond to support inquiries
• Improve our website and services
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Information Sharing

We share your information only with:

• DHL: Shipping address and contact details required for delivery
• Stripe / PayPal: Payment processing (they handle card data directly)
• Resend: Email delivery service for transactional order emails

All service providers are contractually bound to protect your data and may not use it for other purposes.

Data Retention

• Order records: Retained for 7 years for accounting and legal purposes
• Artwork files: Deleted 90 days after order completion unless you request otherwise
• Marketing preferences: Until you unsubscribe

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications
• Data portability (receive your data in a structured format)

To exercise these rights, contact us at privacy@printsticker.com.

Cookies

We use essential cookies for session management and security. We do not use third-party advertising cookies. You can disable cookies in your browser settings, though some site functionality may be affected.

Security

We use HTTPS encryption for all data in transit. Payment processing is handled entirely by Stripe (PCI-DSS Level 1 certified) and PayPal — we never see or store your card details. Access to our order management system is password-protected and restricted to authorized staff.

International Transfers

Our servers are located in Singapore (DigitalOcean). By using our services, you consent to the transfer of your personal data to Thailand and Singapore. We ensure appropriate safeguards are in place.

Changes to This Policy

We may update this policy from time to time. We will notify customers of significant changes by email. The date at the top of this page shows when the policy was last updated.

Contact

For privacy-related questions or requests: privacy@printsticker.com
Printexpress (Thailand) Co., Ltd.
Nonthaburi, Thailand